Complaint Procedure

The vast majority of orders we receive are completed without issue, but from time to time we understand that we may not get things right. If you feel that we have not met acceptable service standards, we would appreciate hearing from you and have the opportunity to put things right.

To help us deal with your complaint in a quick & efficient manner, please contact us using the details listed below. Please include details of your complaint and include your contact details.  To help us identify you correctly, be sure to include your name and the order number supplied by us.

To contact us in writing please use the address below;

Reception
N&C Building Products Ltd
41-51 Freshwater Road
Chadwell Heath
Romford
Essex
RM8 1SP

To contact us by email, please send to info@nichollsandclarke.com and mark your subject matter as COMPLAINT

We endeavour to resolve complaints in a timely manner and will always investigate each complaint thoroughly. If we are unable to find an immediate resolution, we will keep you updated on progress.